Can I send a message with Flow?
Absolutely. Create your criteria in Flow and create a Mogli Message record. Steps can be found here.
How do I trigger an outbound automated conversation/survey (Form Template) from Flow?
Use a Get Records element to retrieve the Mogli Template that initiates the flow. Then, populate the Mogli Message record using that template. Additionally, set the Question Template ID field on the Message to match the ID of the first question in your Mogli Form Template.
If I build an automation on the Mogli Message object, will I run into queueable errors?
When many incoming messages come in quickly through Salesforce, there is a chance that you may receive a Flow or Apex error. Mitigate this risk by minimizing how often the process runs by making your criteria as specific as possible.
I want to make some unique modifications to a Mogli unmanaged Flow. What should I be aware of?
When modifying our unmanaged Flow, save your changes as a new version of the existing Flow, not a new Flow. This is crucial because associated Apex Classes may reference the exact name of the flow. Saving it as a new Flow forces a rename, which can cause the referenced Apex Classes to fail.
How will I know if my Flow is working properly?
If testing isn’t yielding a conclusion, you can choose to receive an email detailing all process and Flow errors from Setup > Process Automation Settings.
Where can I find more information about why my Flow isn’t working properly?
For more information on why your Flow is failing, review these two resources:
- Failed Flow Interviews: To view recently failed Flows, navigate to Setup > Process Automation > Paused and Failed Flow Interviews. Always confirm the list view is showing All Failed Flow Interviews and check for filters.
- Apex Exception Emails: Set up email notifications by navigating to Setup > Apex Exception Email. Salesforce sends two key types of emails when issues with Apex code are detected:
- Apex Warning Emails: Sent when a class or trigger exceeds 50% of an Apex governor limit.
- Apex Exception Emails: Sent when an unhandled exception occurs in a trigger or class.