Texting over international numbers provides a powerful and immediate way to connect with people across borders, offering significant value for both individuals and businesses. For businesses, this translates to high engagement rates, as SMS messages have high open rates and are often read within minutes of receipt, making them ideal for time-sensitive updates, marketing promotions, and customer service. International texting can expand global reach, enhance the customer experience, and build trust by providing a direct and preferred communication channel that is simple, efficient, and accessible.
Interested in texting over international numbers?
Contact your Account Manager or reach out to help@mogli.com to enable this package.
Included in Booster Package
The Booster Package is a supplementary offering that includes the following
🛠️ | ⚙️ | 📚 |
Installation & Activation | General Configuration | Documentation |
Features
Country Code Support The package includes pre-loaded mappings for 240 regions, supporting ISO 2-character, ISO 3-character, and full country names.
Object and Field Support International texting works with standard objects like Contact, Lead, and Opportunity, as well as Custom Objects.
Contact: Supports the Mobile and Phone fields.
Lead: Supports the Mobile and Phone fields.
Opportunity: Supports one client-provided phone field.
Custom Objects: Supports one client-provided phone field.
Default Country Code A default country code can be configured for each object. This is used when the country code field is not populated or doesn't have a valid match.
Package Limitations
While our package offers robust capabilities, there are some limitations to be aware of.
Professional service hours may be purchased to enhance the package to meet your specific requirements.
While our package offers robust capabilities, there are some limitations to be aware of. Professional service hours may be purchased to enhance the package to meet your specific requirements.
Hosting International Numbers This package is unable to host or purchase international numbers. It is a tool for sending texts from a number you already have.
Message Type Limitations Different messaging types have country-specific limitations:
MMS: Multimedia Messaging Service (MMS) is primarily supported in the U.S. and Canada.
Alphanumeric Sender IDs Sender IDs that use letters (e.g., "Mogli") rather than a phone number cannot be used in the U.S. or Canada.
One Country Source Field Only one country source field is supported per object. This field must be located on the object itself or on a related object via a lookup field.
No Reverse Lookup The package does not support reverse lookup functionality.
Data Accuracy It only works with accurately entered and spelled country code data. It does not support inaccurate, misspelled, or incorrectly entered data.
Phone Field Limitations
Contact and Lead objects support two phone fields.
Opportunity and Custom Objects support one phone field.
Additional Mappings The package does not include the creation of additional country code mappings, however additions and adjustments can be made for your own use as needed.
No Data Population This package does not populate the data in the country code source field for you. You are responsible for populating this data.
Purchasing International Numbers
Acquiring a virtual international number is a separate process that is often required to establish a local presence in a new market. This process is highly dependent on the destination country's regulations and can require extensive documentation to verify your identity and location.
The typical process involves:
Verifying Identity The provider will request a series of documents to comply with local regulations. This is often part of a Know Your Customer (KYC) process.
Completing Registration Once documents are approved, you can purchase andactivate the number.
For example, requirements vary significantly by country:
Brazil You may be required to provide a business tax number (CNPJ) and proof of a valid address within the country.
India Requirements vary by the type of organization, but can include a PAN card, certificate of incorporation, partnership deeds, and utility bills.
Germany To get a local number, you may need a local business address and documents like a company registration extract. For other number types, a copy of a passport or ID and a signed registration form may be sufficient.
Need more support?
If you have questions about the Mogli International Number package, require assistance with your specific use case, or are interested in purchasing professional support hours, please contact your Mogli Account Manager or email help@mogli.com for more information.