SMS User Acknowledgements serve as the essential tracking mechanism within Mogli to manage how users interact with notifications. These objects are automatically generated the moment a user views a notification, serving as a "read receipt" that signals the system to remove that specific alert from the Mogli Notifications Utility. You can access these records at any time through the App Launcher, and for deeper analysis, they can be included in custom reports (though you may need to create a new custom report type to do so). Without these records, the system would lack the intelligence to know which messages have been addressed, leading to a cluttered and redundant user experience.
In high-volume environments with numerous users and gateways, it is common to see a significant accumulation of these records. While they are visible and reportable, their primary purpose is background utility. They ensure that once a user acknowledges an SMS, they aren't repeatedly prompted by the same notification, keeping the workflow streamlined and focused on new interactions.
Record Management and Deletion
Managing the volume of acknowledgement records is a straightforward process, though it requires an understanding of the 90-day window. To delete these records, users should follow standard Salesforce record deletion procedures as outlined in Salesforce Help documentation. While the SMS User Acknowledgement object itself is a permanent part of the Mogli architecture and cannot be removed, individual records can be deleted manually or via automation. If you need assistance setting up these automations, the Mogli support team is available at help@mogli.com.
Caution is advised when handling recent data: the Mogli Notifications Utility specifically queries records from the past three months. Therefore, any User Acknowledgements older than 90 days can be safely deleted without consequence or loss of SMS history. However, if records less than 90 days old are deleted, the associated notifications will reappear in the utility, potentially overwhelming users with "new" alerts for old messages.
FAQ
What Are SMS User Acknowledgment Records?
SMS User Acknowledgment records allow Mogli to track when a user has "acknowledged" a notification. Once acknowledged, the user won’t receive further notifications for that specific SMS record.
Where can I find SMS User Acknowledgment records?
You can find the records through the App Launcher. You can also run a report on them if needed, although you may need to create a new custom report type.
What happens if SMS User Acknowledgment records less than 3 months old are deleted?
The Mogli Notifications Utility only queries SMS records without a User Acknowledgment from the past 90 days. If User Acknowledgment records less than 90 days old are deleted, those notifications will reappear. A User Acknowledgment is created whenever a user clicks on a notification to prevent it from showing repeatedly. Deleting recent records will cause users to receive notifications for those older messages again, which could become overwhelming.
Can I delete the SMS User Acknowledgment object?
The object itself can’t be deleted, but individual records can be removed, deleting the acknowledgment records does not result in losing any SMS history. For instructions on how to delete records, please refer to this SF Help Article. If you need assistance with potential automations, reach out to help@mogli.com.
How can I prevent SMS User Acknowledgment records from being created?
Consider using the Mogli Notification feature with additional options like Email or Push Notifications, which would eliminate the need for User Acknowledgments.
If using Mogli Inbox, User Acknowledgments are required, as the Inbox feature relies on these records. If you're interested in exploring other notification options, please reach out to help@mogli.com.