Mogli for Agentforce makes it easy for external stakeholders to access and interact with your agents through text messaging. This empowers your organization to deliver hyper-personalized, timely, and relevant text message engagements 24/7. By activating SMS and WhatsApp as channels for your agents, we bring your agent-powered experiences directly to your stakeholders—on their phones, effortlessly.
Contact our team of experts to start your journey toward easy, high-impact text messaging today.
Mogli for Agentforce Extension is a managed package that takes the power of your Salesforce’s Agentforce Agent and puts it into the hands of your customers, students, and clients by bundling code and flows into Actions that Agentforce can easily leverage.
With this product, customers can have conversations with Agentforce Agents through SMS and WhatsApp. Customers who have enabled Agentforce in their Salesforce org can bring reliable, cost-effective messaging offered by Mogli into any AI workflows within hours.
For flexibility, different features are enabled by purchasing two separate licenses:
Mogli for Agentforce Summary
Mogli for Agentforce Channel
Do More with Agentforce & Mogli | |
|---|---|
Human-Agent Teaming | Use Mogli for Agentforce to implement real-time translation for both inbound and outbound SMS messages, ensuring your agent can communicate effectively with stakeholders in multiple languages. |
Real-Time Lead Capture & Case Routing | Capture new leads over text, instantly create lead records in Salesforce, and route them to the appropriate human agent for follow-up—all based on an initial agentic conversation. |
Message Translation | Use Mogli for Agentforce to implement real-time translation for both inbound and outbound SMS messages, ensuring you can communicate effectively with stakeholders in multiple languages. |
Mobile First Engagement | Bring your agentic experiences directly to your stakeholders via text, maximizing engagement by meeting them on their most immediate and accessible communication channel. |
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Use Cases
Lead Management & Qualification Qualifies incoming leads for prioritization. Automates & guides onboarding processes. Identifies upsell opportunities during calls. Order Status and Tracking Handle order status inquiries, provide tracking information, estimate delivery times, and give updates on delays or issues. Product and Services Info Offer product recommendations, provide comparisons, and propose complementary products to ensure customers have the information they need to purchase. | Non-Profit and Public Sectors Address donor inquiries, match volunteers to needs, nurture supporters, tackle complaints, track application details, improve compliance with helpful conversations. Device Troubleshooting Resolve problems with product features, offer maintenance tips, and address potential malfunction issues. Knowledge Management Provide customers and reps with quick access to knowledge articles, FAQs, training materials, and relevant documentation for issue resolution and information. |
Mogli for Agentforce Summary
This is a license-only add-on available to any client with a Mogli license. It provides the Agentforce topics and actions to access past transcripts for conversation summary, translation, message recommendation or other use cases.
It also allows an agent to send an outbound message to one recipient when conditions in its instructions are met.
License includes
⚙️ | ⚡️ | 📖 |
Installation and Activation of Package | Supported Topics and Actions | Documentation and Client Training |
Mogli for Agentforce Channel
This is a license-only add-on available to any client with a Mogli license . It provides an easy-to-use technical backbone to integrate an unlimited number of Agentforce agents to Mogli messaging channels (SMS and Whatsapp) to unlock back-and-forth agentic conversations.
This supports multiple agents and flexible routing scenarios.
License includes
⚙️ | 🛠️ | 📖 |
Installation and Activation of Package | Configuration | Documentation and Client Training |
Limitations
While our packages offer robust capabilities, there are some limitations to be aware of. Professional service hours may be purchased to enhance the package to meet your specific requirements.
Both Mogli for Agentforce Summary and Mogli for Agentforce Channel
Agentforce usage credits are not included Please contact your Salesforce account manager for information on how usage is calculated and your current amount of credits remaining.
Agentforce Configuration is not included Please work with your internal Salesforce administrator or SI partner to set up an agent.
General Agentforce support is not included Please contact Salesforce technical support for agent functionality and behavior outside of Mogli’s actions.
Limited Supported Languages As an Agentforce extension, the functionality is strictly limited to the languages that Salesforce supports for Agentforce. Full list of supported languages.
Content of attachments Only the message text is relayed to the Agent. Attachments are not analyzed or processed; therefore, any attached content will not be referenced in the conversation.
Mogli Message Segments are not included These are sold separately, please contact your Salesforce account manager.
Content of attachments Only the message text is provided to the Agent. Attachments are not analyzed or processed; therefore, any attached content will not be referenced in the conversation.
All limitations related to messaging still apply in Mogli for Agentforce Channel The behavior of SMS or Whatsapp protocols remain unchanged, and care should be taken to ensure that message size, throughput limits, opt-in requirements are adhered to as they all still apply.